Question 1

How is a custom inflatable made?

Accepted Answer

Our workflow is structured to give you clarity, safety and efficiency at every stage: 1. First contact — Get in touch and an experienced sales representative will help you define and configure the inflatable product you need. 2. Concept development and approval — Our designers create a concept tailored to your requirements and send it to you for validation. 3. Contracting — Once the concept is approved you receive a digital contract; you sign it and return it to us. As soon as the signature is confirmed, production starts. 4. Completion and delivery — The product is tested, packed and shipped to you or, on request, transported and installed by our team.

Question 2

How long does it take to manufacture a custom inflatable?

Accepted Answer

Depending on complexity, production time is between 4 and 6 weeks. Simpler projects can be completed sooner.

Question 3

Where is AZTEC Inflatables located?

Accepted Answer

Our headquarters are in Snagov, Ilfov county, Romania — right next to Bucharest.

Question 4

Where do we deliver?

Accepted Answer

We deliver both across Romania and internationally, by courier or specialised transport, depending on the size and specifics of the order.

Question 5

How much does a custom inflatable cost?

Accepted Answer

The price depends on size, design complexity and the accessories included. There is no standard rate — every project is assessed and quoted individually.

Question 6

Why are prices not listed on the website?

Accepted Answer

Every product is unique and costs vary significantly from one project to another. Publishing standard indicative prices could be misleading.

Question 7

What warranty do inflatable products come with?

Accepted Answer

Products carry warranties between 1 and 3 years, depending on their type: • Interactive inflatable games — standard 1-year warranty • Custom inflatable creations — extended 3-year warranty For specific details, please ask your sales representative.

Question 8

Is the air blower included?

Accepted Answer

Yes, every inflatable product ships with the air blower it needs to operate.

Question 9

What other accessories are available?

Accepted Answer

Products ship as standard with: • an anchoring system for soil and/or asphalt • fixing ropes • a transport bag Optionally you can order: • non-invasive anchoring • a protective ground sheet for set-up or temporary deflation • a lighting kit • repair kits

Question 10

How long does installation take?

Accepted Answer

Set-up takes between 5 and 30 minutes, depending on the size and complexity of the product.

Question 11

What is the lifespan of an inflatable product?

Accepted Answer

With proper care, the expected service life is between 5 and 10 years.

Question 12

Does the blower need to run continuously?

Accepted Answer

Yes. Classic inflatables keep their shape and stability only while the blower is running. Sealed (airtight) products are inflated with dedicated air pumps, supplied with the product, and are fitted with pressure valves that keep the volume without a blower running permanently.

Question 13

What colour options are available?

Accepted Answer

Products can be made in almost any colour, including custom combinations matched to your branding requirements.

Question 14

How loud are the blowers?

Accepted Answer

The noise level is similar to a household vacuum cleaner — constant, but unobtrusive outdoors.

Question 15

How do I clean an inflatable product?

Accepted Answer

Clean with water and a mild detergent. Aggressive detergents and bleaching agents are not recommended. On request, we offer professional cleaning services for a fee.

Question 16

How should an inflatable product be maintained?

Accepted Answer

Store the product in a dry space, away from direct sunlight and from contact with sharp objects or cutting materials.

Question 17

Are the products compliant with European safety standards?

Accepted Answer

Yes. All AZTEC Inflatables products are manufactured in accordance with the European norms in force regarding the safety of inflatable equipment and the materials used. On request, we can provide the compliance documents required for commercial use or public events.

Question 18

What materials are the inflatables made of?

Accepted Answer

Products are manufactured from professional plastic membranes, with characteristics matched to the type of use: events, intensive play or permanent outdoor operation. On express request, fire-retardant materials can be used.

Question 19

Can I integrate my brand's logo and visual identity?

Accepted Answer

All products can be fully customised graphically: logo, colours, themed prints and bespoke design elements, following your brand identity.

Question 20

Are the products suitable for intensive commercial use?

Accepted Answer

Our products are engineered specifically for professional use and frequent operation, structurally reinforced for safety and durability in events, amusement parks or commercial activations.

Question 21

Can the products be used outdoors?

Accepted Answer

Yes. The materials used are UV and moisture resistant. We do recommend proper anchoring systems and avoiding use in extreme weather (strong wind, storms, torrential rain).

Question 22

What happens if the product needs repairs?

Accepted Answer

Minor damage can be fixed with repair kits. For complex interventions, we offer professional reconditioning and repair services in our own workshop.

Question 23

Can I order spare parts?

Accepted Answer

We supply spare parts separately — air blowers, valves and anchoring systems — including after the warranty has expired.

Question 24

Do you offer technical support after delivery?

Accepted Answer

AZTEC Inflatables provides ongoing technical assistance for use, installation, maintenance and safe operation.

Question 25

Do you deliver outside the European Union?

Accepted Answer

We deliver outside the EU as well, with full support for transport documentation and customs formalities.

Question 26

Does the product come with instructions?

Accepted Answer

Every product ships with a user manual, installation instructions and safety recommendations.

Question 27

Do you take volume or series orders?

Accepted Answer

We produce both one-off custom pieces and product series for international brands, retail networks and event operators.

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